Returns & Exchanges
Returns
The Dragon’s Lair Gym offers a 15-day return policy for all items purchased on our website from the date of delivery. To be eligible for a return, items must be in new and unused condition, with all original tags and packaging intact.
Refunds will be issued to the original form of payment. Customers are responsible for the return shipping cost. Sale items are final sale and cannot be returned.
To initiate a return, please contact our customer service team at info@thedragonslairgym.com with your order number and the items you wish to return. We will provide you with a return shipping label and instructions on how to send your item(s) back to us.
Once we receive your returned item(s), we will inspect it and process your refund or exchange. Please allow 5-7 business days for the refund to be processed.
If you receive a damaged or defective item, please contact us at info@thedragonslairgym.com within 7 days of receiving your order. We will replace the item at no additional cost to you.
Exchanges
The Dragon’s Lair Gym offers a 15-day exchange policy for all items purchased on our website from the date of delivery. To be eligible for a return, items must be in new and unused condition, with all original tags and packaging intact. Sale items and personalized items are final sale and cannot be exchanged.
The Dragon’s Lair Gym will cover the shipping cost for exchanges.
To initiate an exchange, please contact our customer service team at info@thedragonslairgym.com with your order number and the items you wish to exchange. We will provide you with a return shipping label and instructions on how to send your item(s) back to us.
Once we receive your returned item(s), we will inspect it and process your exchange. Please allow 5-7 business days for the exchange to be processed.
If you receive a damaged or defective item, please contact us at info@thedragonslairgym.com within 7 days of receiving your order. We will replace the item at no additional cost to you.
